SHIPPING & RETURNS
Shipping Information
Welcome to our shipping information section. Here, you will find all the details about our shipping methods, packaging, and costs. We believe in transparent and clear communication to ensure that you have a great shopping experience with us.
We take pride in our shipping process and are committed to delivering your orders with care and efficiency.
**1. Shipping Options & Timeframes:**
- **Standard Shipping:** Orders are processed within 2-3 business days and typically arrive within 5-7 business days.
- **Expedited Shipping:** Orders are processed within 1-2 business days and typically arrive within 2-3 business days.
- **Overnight Shipping:** Orders placed by 12 PM (EST) will be processed and shipped the same day, arriving the next business day.
**2. Shipping Rates:**
- Shipping costs are calculated at checkout based on the weight of the items and the destination of the shipment.
- Free standard shipping is available on orders over $100 (domestic only).
**3. International Shipping:**
- We ship worldwide! International shipping rates and delivery times vary based on the destination country. Customers are responsible for any customs duties, taxes, or fees that may apply.
**4. Order Tracking:**
- Once your order has been shipped, you will receive an email confirmation with a tracking number. You can track your order through our website or directly with the carrier.
**5. Shipping Delays:**
- While we strive to meet all delivery estimates, unexpected delays may occur. HeatyCo.Com is not responsible for delays caused by the shipping carrier, customs clearance, or other unforeseen circumstances.
Return & Exchange Information
Our return and exchange information section is designed to provide you with all the necessary details in case you decide to return or exchange a product. We want you to shop with confidence, knowing that we have a straightforward refund or exchange policy in place to address any concerns you may have.
At HeatyCo, we value your satisfaction and are dedicated to making the return or exchange process as smooth as possible.
**1. Return Eligibility:**
- We accept returns within 30 days of purchase for items that are unworn, unwashed, and in their original condition with all tags attached.
- Final sale items, custom orders, and gift cards are non-returnable.
**2. Return Process:**
- To initiate a return, please contact our customer service team at ILoveHeatyApparel@gmail.com with your order number and reason for return.
- Once your return is approved, you will receive instructions on how to ship the item(s) back to us.
**3. Return Shipping Costs:**
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
**4. Refunds:**
- Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.
- Shipping charges are non-refundable unless the return is due to a mistake on our part.
**5. Exchanges:**
- We do not offer direct exchanges. If you would like a different size or style, please return the item for a refund and place a new order.
**6. Damaged or Defective Items:**
- If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order with a description and photos of the issue. We will arrange for a replacement or refund as quickly as possible.
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For any further questions or concerns, please reach out to our customer service team at ILoveHeatyApparel@gmail.com.
We're here to help!
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Thank you for shopping with HeatyCo.Com!
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